All Systems Operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, SLIMS, Crosslab Portal, Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

CrossLab Connect Operational
Asset Monitoring ? Operational
CrossLab Connect Application ? Operational
iLab Operational
iLab Australia ? Operational
iLab Australia API ? Operational
iLab Canada ? Operational
iLab Canada API ? Operational
iLab DFCI ? Operational
iLab DFCI API ? Operational
iLab Europe ? Operational
iLab Europe API ? Operational
iLab Stanford ? Operational
iLab Stanford API ? Operational
iLab US API ? Operational
iLab US Primary ? Operational
Seahorse Analytics Operational
Seahorse Analytics ? Operational
SLIMS Operational
SLIMS Canada Operational
SLIMS Europe (Frankfurt) Operational
SLIMS Europe (London) Operational
SLIMS North America Operational
SLIMS Singapore Operational
SLIMS Sydney Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

iLab Canada and Stanford Site Maintenance Apr 5, 2025 07:00-11:00 UTC

On Saturday April 5, 2025 at 7:00AM (UTC), maintenance has been scheduled for the following iLab server instance and API:

- iLab Canada
- iLab Stanford

Maintenance is planned for 4 hours and during this time, please take note that user will be experiencing intermittent server downtime of 30 minutes. We apologize in advance for any inconvenience that may be caused.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.
Posted on Mar 24, 2025 - 06:07 UTC
Mar 29, 2025

No incidents reported today.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025
CrossLab Connect Routine Maintenance
Completed - The scheduled maintenance has been completed.
Mar 24, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 07:30 UTC
Scheduled - On Monday March 24, 2025 at 7:30AM (UTC), routine maintenance has been scheduled for the following server instances:

- CrossLab Connect
- Asset Monitoring

Maintenance is planned for 30 minutes and during this time, please take note that user will be experiencing server downtime. We apologize in advance for any inconvenience that may be caused.

Please contact Agilent CrossLab Connect Support at crosslab.support@agilent.com, with any questions or concerns.
Mar 21, 15:51 UTC
Mar 23, 2025

No incidents reported.

Mar 22, 2025
iLab Australia and Europe Site Maintenance
Completed - The scheduled maintenance has been completed.
Mar 22, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 08:00 UTC
Scheduled - On Saturday March 22, 2025 at 8:00AM (UTC), maintenance has been scheduled for the following iLab server instance and API:

- iLab Australia
- iLab Europe

Maintenance is planned for 4 hours and during this time, please take note that user will be experiencing server downtime of 30 minutes. We apologize in advance for any inconvenience that may be caused.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.
Mar 17, 06:54 UTC
Asset Monitoring Routine Maintenance
Completed - The scheduled maintenance has been completed.
Mar 22, 06:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 04:31 UTC
Scheduled - On Saturday March 22, 2025 at 4:30AM (UTC), routine maintenance has been scheduled for the following server:

- Asset Monitoring

Maintenance is planned for 2 hours and during this time, please take note that user will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Please contact Agilent CrossLab Connect Support at crosslab.support@agilent.com, with any questions or concerns.
Mar 19, 14:32 UTC
iLab Routine Maintenance - Multiple Instances
Completed - The scheduled maintenance has been completed.
Mar 22, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 04:30 UTC
Scheduled - On Saturday March 22, 2025 at 4:30AM (UTC), routine maintenance has been scheduled for the following iLab server instances and API:

-iLab Primary U.S.
- iLab Stanford
- iLab Canada
- iLab Europe
- iLab Australia
- iLab DFCI
- Agilent Status Page
- iLab Content Management
- iLab Catalog Database

Maintenance is planned for 2 hours and during this time, please take note that users will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Please contact Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.
Mar 17, 06:48 UTC
Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025
Server Transition for Asset Monitoring and Asset Lifecycle Analytics Applications
Completed - The scheduled maintenance has been completed.
Mar 15, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 02:30 UTC
Scheduled - On Saturday, March 15, 2025, at 2:30 AM (UTC), we will begin the transition for the following Asset Monitoring and Asset Lifecycle Analytics applications to a new AWS-based server:

- Asset Monitoring
- Asset Lifecycle Analytics

The transition is planned to last until Saturday, March 15, 2025, at 7:00 PM (UTC). During this time, users will experience server downtime, and dashboards will be temporarily unavailable. We expect the system to be fully operational by 7:00 PM (UTC) on March 15, 2025.

This transition is aimed at enhancing scalability and cost-effectiveness. Initial tests have shown faster response times and improved chart load speeds.

We apologize in advance for any inconvenience this may cause.

Please contact Agilent CrossLab Support at crosslab.support@agilent.com or work with your dedicated Customer Success Manager directly with any questions or concerns.
Mar 14, 02:55 UTC
iLab EU Site Outage
Resolved - This incident has been resolved.
Mar 15, 12:54 UTC
Investigating - We identified an issue within the iLab Europe instance, where the site is no longer accessible by users. We have started to investigate the issue and will provide further updates shortly.
Mar 15, 12:43 UTC
iLab Server Upgrade - Multiple Instances
Completed - The scheduled maintenance has been completed.
Mar 15, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 04:30 UTC
Scheduled - On Saturday March 15, 2025 at 4:30AM (UTC), a server upgrade has been scheduled for the following iLab server instances and API:

- iLab Europe
- iLab Australia
- iLab Catalog Database

Maintenance is planned for 2 hours and during this time, please take note that user will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Please contact Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.
Mar 10, 08:12 UTC
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