All Systems Operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, SLIMS, Crosslab Portal, Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

CrossLab Connect Operational
Asset Monitoring ? Operational
CrossLab Connect Application ? Operational
iLab Operational
iLab Australia ? Operational
iLab Australia API ? Operational
iLab Canada ? Operational
iLab Canada API ? Operational
iLab DFCI ? Operational
iLab DFCI API ? Operational
iLab Europe ? Operational
iLab Europe API ? Operational
iLab Stanford ? Operational
iLab Stanford API ? Operational
iLab US API ? Operational
iLab US Primary ? Operational
Seahorse Analytics Operational
Seahorse Analytics ? Operational
SLIMS Operational
SLIMS Canada Operational
SLIMS Europe (Frankfurt) Operational
SLIMS Europe (London) Operational
SLIMS North America Operational
SLIMS Singapore Operational
SLIMS Sydney Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Oct 30, 2025

No incidents reported today.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025
iLab Routine Maintenance - Multiple Instances
Completed - The scheduled maintenance has been completed.
Oct 25, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 04:30 UTC
Scheduled - On Saturday October 25, 2025 at 4:30AM (UTC), routine maintenance has been scheduled for the following iLab server instances and API:

- iLab Primary U.S.
- iLab Stanford
- iLab Canada
- iLab Europe
- iLab Australia
- iLab DFCI
- iLab Content Management
- iLab Catalog Database

Maintenance is planned for 1 hour and during this time, please take note that users will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Please contact Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.
Oct 21, 03:44 UTC
CrossLab Connect Routine Maintenance
Completed - The scheduled maintenance has been completed.
Oct 25, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 04:30 UTC
Scheduled - On Saturday October 25, 2025, at 4:30AM (UTC), routine maintenance has been scheduled for the following CrossLab Connect server instance:

- Asset Monitoring


Maintenance is planned for 1 hours and during this time, please take note that users will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.


Please contact Agilent CrossLab Connect Support at crosslab.support@agilent.com, with any questions or concerns
Oct 21, 16:49 UTC
Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025
Service Advisory: iLab & CrossLab Connect
Resolved - The incident is resolved. All sites are working as expected.
Oct 21, 03:40 UTC
Update - AWS has reported that the recent infrastructure outage is now resolved. Our Agilent applications, including iLab and CrossLab Connect, continue to recover across all impacted regions. We are seeing ongoing improvements and will actively monitor our systems to ensure full stabilization.
Oct 20, 20:06 UTC
Update - AWS Outage Impact Expanded to North America, including Canada.
Oct 20, 17:40 UTC
Update - AWS Outage Impact Expanded to All US Regions
Oct 20, 17:30 UTC
Update - We are continuing to monitor for any further issues.
Oct 20, 17:00 UTC
Monitoring - Users may be experiencing slowness or temporary site outages due to ongoing AWS infrastructure issues today. We are actively monitoring the situation.

You can track AWS progress and updates here: AWS Health

Services should stabilize once AWS resolves the incident. Thank you for your patience.

For any questions regarding an application, you can contact iLab Support at ilab-support@agilent.com or CrossLab Connect/ Asset Monitoring Support at crosslab.support@agilent.com.
Oct 20, 16:11 UTC
Oct 20, 2025
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage