Between Friday May 7th, 2021, 9 PM (EST) and Sunday May 9th, 9:00 PM (EST), Agilent R&D will be updating the code base hosting the iLab platform on the general US instance, to reduce vulnerabilities and increase security. 

This upgrade will affect users from the following node in the US server:

• Primary US instance

During this period, expect iLab sites to be unavailable, including access to the Kiosk and Interlock components for equipment and processing of billing and fund files. All services will be restored once the servers are back online and updates on the progress posted on this page.

[Friday May 7th; 9 PM (EST)] - Upgrade process has begun and iLab services on US server instance are now offline.

[Friday May 7th; 9:11 PM (EST)] - Database backup and installation of new code base has begun.

[Friday May 7th; 9:30 PM (EST)] - Installation of code base complete.

[Friday May 7th; 11:43 PM (EST)] - Database backup complete. Deploy of new code base has begun.

[Friday May 7th; 11:54 PM (EST)] - Deploy is complete and data migrations have started.

[Saturday May 8th; 12:32 AM (EST)] - Data migrations complete.

[Saturday May 8th; 12:37 AM (EST)] - API deploy has begun.

[Saturday May 8th; 12:55 AM (EST)] - API deploy complete.

[Saturday May 8th; 1:14 AM (EST)] - Validation checks complete and web services restored.

[Saturday May 8th; 2:05 AM (EST)] - Testing complete and sites are operational.

Please contact iLab Support at ilab-support@agilent.com with any questions or concerns.

On Friday May 5th, 2021 at 8:30 AM (UTC), Agilent Site Reliability Engineers will be conducting a vulnerability patch on the production servers hosting the CrossLab Platform Portal.

Maintenance is planned for 1 hour and during this time, no more than 10 minutes of downtime is expected.

[Wednesday May 5th; 9:45 AM (UTC)] - Patch complete and site is operational.

Please contact CrossLab Portal Support at crosslab.support@agilent.com, with any questions or concerns.

On Monday May 3rd, 2021 at 11 PM (EST), Agilent Site Reliability Engineers and Network Service Provider will be rebooting the US servers for the following instances:

• iLab Primary US
• iLab DFCI

Reboot should be no more than 10 minutes and during this period, some downtime is expected.

[Monday May 3rd; 11:15 PM (EST)] - Reboot completed and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Saturday May 1st, 2021 at 6 PM (UTC), Agilent Site Reliability Engineers will be conducting a vulnerability patch on the following servers:

• iLab Australia
• iLab Stanford
• Agilent Status Page

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of site downtime is expected.

[Saturday May 1st; 10 AM (UTC)] - Maintenance completed ahead of schedule and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Friday April 30th, 2021 at 8:30 PM (EST), Agilent Site Reliability Engineers and Network Engineers will be migrating
 the ilabsolutions.com domain onto a more secure network instance.

Maintenance is planned for 1 hour and during this time, no more than 10 minutes of down time is expected.

[Friday April 30th; 10:30 PM (EST)] - Migration of domains complete and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Saturday April 24th, 2021 at 6 AM (UTC), Agilent Site Reliability Engineers will be conducting a vulnerability patch on the following servers:

• iLab Canada
• iLab Europe
• iLab Content Management

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of site downtime is expected.

[Saturday April 24th; 8:52 AM (UTC)] - Patching is now complete, and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Friday April 23rd, 2021 at 2 PM (UTC), Agilent R&D will be updating the code base hosting the iLab platform on the Australia instance, to reduce vulnerabilities and increase security.

Maintenance is planned for 4 hours and during this time, iLab sites will not be available.

[Friday April 23rd; 2:01 PM (UTC)] - Agilent R&D has begun process in updating the code base on the Australia instance.

[Friday April 23rd; 2:37 PM (UTC)] - Update is still in progress and no issues have been found.

[Friday April 23rd; 4:41 PM (UTC)] - Update is complete and all sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Friday April 22nd, 2021 at 6 PM (PST), Agilent R&D will be updating the code base hosting the iLab platform on the Stanford instance, to reduce vulnerabilities and increase security.

Maintenance is planned for 3 hours and during this time, iLab sites will not be available.

[Thursday April 22nd, 2021 6:02 PM (PST)] - Agilent R&D has begun process in updating the code base on the Stanford instance.

[Thursday April 22nd, 2021 7:29 PM (PST)] - The code base update is now complete, and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Saturday April 17th, 2021 at 2:00 AM EST, Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the Lab US server:  

• iLab US instance
• iLab DFCI instance
• Catalog Database instance
• API instance
• Kiosk instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday April 17th, 7:00 AM (EST)] - Maintenance complete and site is operational.

Contact ilab-support@agilent.com for any questions or concerns regarding iLab Software.

On Friday April 16th, 2021 at 8 PM (UTC) Agilent R&D will be updating the code base hosting the iLab platform on the Europe instance, to reduce vulnerabilities and increase security.

Maintenance is planned for 4 hours and during this time, iLab sites will not be available.

[Friday April 16th; 8:01 PM (UTC)] - Agilent R&D has begun process in updating the code base on EU instance.

[Friday April 16th; 8:55 PM (UTC)] - The code base update is still underway.

[Friday April 16th; 9:31 PM (UTC)] - The code base update on EU instance is now complete, and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Thursday April 15th, 2021 at 9 PM (U.S. EST) Agilent R&D will be updating the code base hosting the iLab platform on the DFCI instance, to reduce vulnerabilities and increase security.

Maintenance is planned for 4 hours and during this time, iLab sites will not be available.'

[Thursday April 15th; 9:01 PM (EST)] - Agilent R&D has begun process in updating the code base on DFCI instance.

[Thursday April 15th; 11:45 PM (EST)] - The code base update is still underway.

[Thursday April 16th; 12:45 AM (EST)] - Code base update complete and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.