All Systems Operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, SLIMS, Crosslab Portal, Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

CrossLab Connect Operational
Asset Monitoring Operational
CrossLab Connect Application Operational
iLab Operational
iLab Australia Operational
iLab Australia API Operational
iLab Canada Operational
iLab Canada API Operational
iLab DFCI Operational
iLab DFCI API Operational
iLab Europe Operational
iLab Europe API Operational
iLab Stanford Operational
iLab Stanford API Operational
iLab US API Operational
iLab US Primary Operational
Seahorse Analytics Operational
Seahorse Analytics Operational
SLIMS Operational
SLIMS Canada Operational
SLIMS Europe (Frankfurt) Operational
SLIMS Europe (London) Operational
SLIMS North America Operational
SLIMS Singapore Operational
SLIMS Sydney Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

SLIMS Cloud Europe (Frankfurt & London) - General Maintenance Mar 11, 2026 05:30-08:00 UTC

Scheduled - On Wednesday, March 11, 2026 between 06:30 - 09:00 (CET) we will be performing routine infrastructure security maintenance on the EU Agilent Hosted SLIMS environments.
Maintenance is planned for 2,5 hours and during this time, please take note that users will be experiencing service downtime of no more than 15 minutes.
We apologize in advance for any inconvenience that may be caused.

Time slot:

06:30 - 09:00 (CET)
05:30 - 08:00 (UTC)

Impacted instances:
*.fra.slims.agilent.com
*.cloud.eu.genohm.com
*.ldn.slims.agilent.com
*.private..ldn.slims.agilent.com

Please contact Agilent Customer Support, with any questions or concerns.
Mar 09, 2026 - 08:51 UTC

iLab Europe Server Upgrade Mar 14, 2026 04:30-05:30 UTC

On Saturday March 14, 2026 at 4:30AM (UTC), a server upgrade has been scheduled for the following iLab server instances and API:

- iLab Europe

Maintenance is planned for 1 hour and during this time, please take note that users will be experiencing server downtime of no more than 30 minutes. We apologize in advance for any inconvenience that may be caused.

Please contact Agilent iLab Support at ilabsupport@agilent.com, with any questions or concerns.
Posted on Mar 09, 2026 - 00:32 UTC

iLab Routine Maintenance - Multiple Instances Mar 14, 2026 04:30-05:30 UTC

On Saturday March 14, 2026 at 4:30AM (UTC), routine maintenance has been scheduled for the following iLab server instances and API:

- iLab Primary U.S.
- iLab Stanford
- iLab Canada
- iLab Europe
- iLab Australia
- iLab DFCI
- iLab Content Management
- iLab Catalog Database

Maintenance is planned for 1 hour and during this time, please take note that users will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Please contact Agilent iLab Support at ilabsupport@agilent.com, with any questions or concerns.
Posted on Mar 09, 2026 - 00:33 UTC

CrossLab Connect Routine Maintenance Mar 14, 2026 04:30-05:30 UTC

On Saturday March 14, 2026, at 4:30AM (UTC), routine maintenance has been scheduled for the following CrossLab Connect server instance:

- Asset Monitoring

Maintenance is planned for 1 hours and during this time, please take note that users will be experiencing server downtime of no more than 5 minutes. We apologize in advance for any inconvenience that may be caused.


Please contact Agilent CrossLab Connect Support at crosslab.support@agilent.com, with any questions or concerns.
Posted on Mar 09, 2026 - 13:48 UTC
Mar 11, 2026

No incidents reported today.

Mar 10, 2026
SLIMS Cloud Singapore & Sydney - General Maintenance
Completed - The scheduled maintenance has been completed.
Mar 10, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 12:00 UTC
Scheduled - On Tuesday, March 10, 2026 between 20:00 - 22:00 (SGT) we will be performing routine infrastructure security maintenance on the Singapore and Sydney Agilent Hosted SLIMS environments.
Maintenance is planned for 2 hours and during this time, please take note that users will be experiencing service downtime of no more than 15 minutes.
We apologize in advance for any inconvenience that may be caused.

Time slot:

13:00 - 15:00 (CET)
12:00 - 14:00 (UTC)
20:00 - 22:00 (SGT)
23:00 PM - 01:00 AM (Sydney time)

Impacted instances:
*.sgp.slims.agilent.com
*.syd.slims.agilent.com

Please contact Agilent Customer Support, with any questions or concerns.
Mar 9, 08:53 UTC
SLIMS Cloud North America & Canada - General maintenance
Completed - The scheduled maintenance has been completed.
Mar 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 08:00 UTC
Scheduled - On Tuesday, March 10, 2026 between 03:00 - 06:00 AM (EST) we will be performing routine infrastructure security maintenance on the US and Canadian Agilent Hosted SLIMS environments.

Maintenance is planned for 3 hours and during this time, please take note that users will be experiencing service downtime of no more than 15 minutes.

We apologize in advance for any inconvenience that may be caused.

Time slot:

08:00 - 11:00 (UTC)
09:00 - 12:00 (CET)
03:00 - 06:00 AM (EST)

Impacted instances:

*.us.slims.agilent.com
*.mon.slims.agilent.com

Please contact Agilent Customer Support, with any questions or concerns.
Mar 9, 08:52 UTC
Mar 9, 2026
Agilent SFTP Security Update - Phase 2 (iLab)
Completed - The scheduled maintenance has been completed.
Mar 9, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 01:30 UTC
Scheduled - On March 9, 2026 at 1:30AM (UTC), Agilent will implement the second phase of a planned security update to our SFTP services. This update supports our ongoing efforts to align with current security standards and enhance the protection of customer data integrations. As part of this phase, additional legacy and deprecated security mechanisms will no longer be supported on Agilent SFTP servers.

If you begin experiencing SFTP connection issues after this change, your SFTP client may still be configured to use deprecated cryptographic algorithms that are no longer supported. Please ensure that your SFTP client is updated to use modern encryption standards, as this will restore connectivity.

This update strengthens overall security by enforcing the use of modern, secure algorithms for all SFTP file transfers.

If you have any questions, please contact Agilent iLab Support at ilabsupport@agilent.com.
Mar 8, 13:15 UTC
Mar 8, 2026

No incidents reported.

Mar 7, 2026
iLab Australia Server Upgrade
Completed - The scheduled maintenance has been completed.
Mar 7, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 04:30 UTC
Scheduled - On Saturday March 7, 2026 at 4:30AM (UTC), a server upgrade has been scheduled for the following iLab server instances and API:

- iLab Australia

Maintenance is planned for 1 hour and during this time, please take note that users will be experiencing server downtime of no more than 30 minutes. We apologize in advance for any inconvenience that may be caused.

Please contact Agilent iLab Support at ilabsupport@agilent.com, with any questions or concerns.
Mar 5, 06:21 UTC
Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026
iLab ERP Service Outage
Resolved - We identified an issue impacting the iLab ERP integration between 3:30 AM and 7:30 AM (UTC) on March 4, 2026, during which fund and billing files were not successfully transmitted to certain institutions’ financial systems.

This issue has now been resolved and all pending files will be sent during the next scheduled run.

Going forward, fund and billing files will continue to post as normal according to the regular schedule established for your custom financial integration.

We sincerely apologize for any inconvenience this may have caused. If you have any questions or concerns, please contact Agilent iLab Support at ilabsupport@agilent.com.
Mar 4, 03:30 UTC
Mar 3, 2026
iLab US Primary Planned Maintenance - Minor Service Interruption
Completed - The scheduled maintenance has been completed.
Mar 3, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 01:00 UTC
Scheduled - On Tuesday March 3, 2026, at 1:00 AM (UTC), we will be performing an ad‑hoc deployment to address an urgent issue. Users may experience a brief service interruption of up to 10 minutes while the deployment is in progress.

What to expect:

- Temporary inability to access the application during the maintenance window
- Service will automatically resume once the deployment is complete
- No action is required from users

This maintenance is being completed outside of peak usage hours to minimize impact. We appreciate your understanding and recommend retrying access shortly if you encounter any issues during this time.

Please contact Agilent iLab Support at ilabsupport@agilent.com, with any questions or concerns.
Mar 2, 19:00 UTC
Mar 2, 2026
Agilent SFTP Security Update (iLab)
Completed - The scheduled maintenance has been completed.
Mar 2, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 01:30 UTC
Scheduled - Beginning March 2, 2026, Agilent will enforce the removal of deprecated legacy cryptographic algorithms on all Agilent SFTP servers. This update removes outdated and insecure encryption methods to align with current security standards and provide stronger protection for all customer data integrations.

If you began experiencing SFTP connection issues after this update, your SFTP client may still be configured to use deprecated cryptographic algorithms that are no longer supported. Please verify that your SFTP client is updated to use modern encryption standards, as this will restore connectivity.

This change improves overall security and enforcing the use of modern, secure algorithms for all SFTP file transfers.

If you have any questions, please contact Agilent iLab Support at ilabsupport@agilent.com.
Mar 1, 12:19 UTC
Mar 1, 2026

No incidents reported.

Feb 28, 2026
CrossLab Connect Routine Maintenance
Completed - The scheduled maintenance has been completed.
Feb 28, 05:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 04:30 UTC
Scheduled - On February 28, 2026, at 4:30AM (UTC), routine maintenance has been scheduled for the following CrossLab Connect server instance:

- Asset Monitoring

Maintenance is planned for 1 hours and during this time, please take note that users will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Please contact Agilent CrossLab Connect Support at crosslab.support@agilent.com, with any questions or concerns.
Feb 25, 13:24 UTC
iLab Routine Maintenance - Multiple Instances
Completed - The scheduled maintenance has been completed.
Feb 28, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 04:31 UTC
Scheduled - On Saturday February 28, 2026 at 4:30AM (UTC), routine maintenance has been scheduled for the following iLab server instances and API:

- iLab Primary U.S.
- iLab Stanford
- iLab Canada
- iLab Europe
- iLab Australia
- iLab DFCI
- iLab Content Management
- iLab Catalog Database

Maintenance is planned for 1 hour and during this time, please take note that users will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Please contact Agilent iLab Support at ilabsupport@agilent.com, with any questions or concerns.
Feb 23, 00:52 UTC
Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

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