On Saturday October 16th, 2021 at 4:30 AM (UTC), Agilent Site Reliability Engineers and Network Service Provider will perform an upgrade on the iLab Web Server, impacting the following node:

• iLab Content Management instance

Maintenance is planned for 30 minutes, and during this time, no more than 10 minutes of downtime is expected.

[Saturday October 16th; 4:45 AM (UTC)] - Maintenance complete and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

[Friday October 15th, 2021; 1:20 PM (UTC)] - Users may experience issues with logging into their CLC account through SSO.

[Friday October 15th, 2021; 1:45 PM (UTC)] - Agilent Site Reliability Engineers and R&D have begun investigation, as an urgent matter.

[Friday October 15th, 2021; 2:05 PM (UTC)] - Issue has been resolved and site is operational. All users can log in now.

Please contact CrossLab Support at crosslab.support@agilent.com, with any questions or issues.

Agilent Site Reliability Engineers and Network Engineers will be making updates on the DCX environment hosting the following Agilent databases, at the following times:

Friday October 8th at 5 PM (UTC)

• iLab Australia instance

Saturday October 9th at 12 AM (UTC)

• iLab Europe instance

Saturday October 9th at 7 AM (UTC)

• iLab Primary US instance
• iLab Canada instance
• iLab Stanford instance
• iLab DFCI instance
• iLab Status Page instance
• iLab Content Management instance
• iLab ERP Integration File instance
• Agilent CrossLab Connect Portal

Each maintenance is planned for 2 hours and during this time, some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

[Saturday October 9th; 9:00 AM (UTC)] - Maintenance completed and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Please contact CrossLab Support crosslab.support@agilent.com, for any questions or concerning the CrossLab Connect Portal.

On Tuesday October 5th, 2021 at 5:00 AM (UTC), Agilent Site Reliability Engineers will work on updating the iLab servers configuration, affecting the following instances:

• Primary iLab US instance
• iLab Australia instance
• iLab Canada instance
• iLab DFCI instance
• iLab Europe instance
• iLab Stanford instance

Maintenance is planned for 30 minutes, and during this time no more than 10 minutes of downtime is expected.

[Tuesday October 5th; 5:30 AM (UTC)] - Upgrade complete and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Saturday October 2nd, 2021 at 6 AM (UTC), Agilent Site Reliability Engineers will be upgrading the database on the following server instance:

• iLab Stanford instance

Maintenance is planned for 2 hours and during this time, expect the site to be offline for most of the scheduled time.

[Saturday October 2nd, 2021; 8:00 AM (UTC)] - Maintenance is now complete, and the site is operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Saturday September 25th 2021, at 6:00 AM (UTC), Agilent Site Reliability Engineers will be performing a patch to resolve vulnerabilities on the following servers:

• iLab Canada instance
• iLab ERP instance

Maintenance is planned for 1 hour and during this time, no more than 10 minutes of downtime is expected.

[Saturday September 25th; 7:45 AM (UTC)] - Maintenance complete and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

On Friday September 24th, 2021 at 8:30 AM (UTC), Agilent Site Reliability Engineers will be conducting a vulnerability patch on the CrossLab Portal production server. Maintenance is planned for 1 hour and during this time, about 10 minutes of site downtime is expected.

[Friday September 24th; 8:45 AM (UTC)] - Maintenance completed, site is operational.

Please contact CrossLab Support at crosslab.support@agilent.com, with any questions or concerns.