All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for three of Agilent’s SaaS products: iLab, SLIMS and CrossLab Portal. Over time, more Agilent SaaS products will be integrated into this status portal.

Active Incidents




Past Incidents

Wednesday, June 23rd, 2021

No incidents reported

Tuesday, June 22nd, 2021

No incidents reported

Monday, June 21st, 2021

No incidents reported

Sunday, June 20th, 2021

iLab US iLab U.S. Server - Firewall Reboot

On Sunday June 20th, 2021 at 10:00 AM (EST), Agilent Site Reliability Engineers and Network Service Provider will perform a firewall reboot, impacting the following nodes in the iLab US server:

  • iLab General US instance
  • iLab DFCI instance
  • iLab Stanford Instance

Maintenance is planned for 2 hours and during this time, no more than 10 minutes of downtime is expected.

[Sunday June 20th, 1:00 PM (EST)] - Maintenance complete and sites are operational.

Contact ilab-support@agilent.com for any questions or concerns regarding iLab Software.

Saturday, June 19th, 2021

No incidents reported

Friday, June 18th, 2021

iLab U.S. Server Migration

On Friday June 18th, 2021 at 9:00 PM (EST), Agilent Site Reliability Engineers will be migrating the following server nodes onto the Agilent Amazon Web Services (AWS) infrastructure.

  • iLab Primary US instance
  • iLab DFCI instance
  • iLab Catalog Database instance

This migration will improve performance across the US sites and increase efficiency, as well as be more secure than the previous instance. Migration is expected for 8 hours, and during this time, iLab sites on the US server will be unavailable.

[Friday June 18th; 9:05 PM (EST)] - Migration process has begun and iLab services on US server instance are now unavailable .

[Friday June 18th; 9:09 PM (EST)] - Agilent Engineers have stopped the web and job services.

[Friday June 18th; 9:30 PM (EST)] - Backup and restore on servers has begun.

[Friday June 18th; 10:37 PM (EST)] - Restore complete. API deploy has started.

[Friday June 18th; 11:18 PM (EST)] - Services for iLab Primary US sites are available. Catalog Database features are still unavailable.

[Friday June 18th; 11:20 PM (EST)] - Migration on Catalog Database has started.

[Saturday June 19th; 12:11 AM (EST)] - Services restarted on Catalog Database instance and migration complete.

[Saturday June 19th; 12:14 AM (EST)] - Migration on DFCI instance has started.

[Saturday June 19th; 12:17 AM (EST)] - Backup on DFCI instance has started.

[Saturday June 19th; 12:34 AM (EST)] - Backup on DFCI instance complete.

[Saturday June 19th; 12:49 AM (EST)] - Migration complete on DFCI instance and site is available.

[Saturday June 19th; 1:10 AM (EST)] - Migration complete, and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Thursday, June 17th, 2021

No incidents reported

Wednesday, June 16th, 2021

No incidents reported

Tuesday, June 15th, 2021

No incidents reported

Monday, June 14th, 2021

No incidents reported

Sunday, June 13th, 2021

No incidents reported

Saturday, June 12th, 2021

iLab US iLab U.S. Server - General Maintenance

On Saturday June 12th, 2021 at 2 AM (EST), Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the U.S. server:

  • Primary U.S. Main instance
  • DFCI instance
  • iLab US API instance
  • iLab US Kiosk instance
  • Catalog Database instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday June 12th; 4:00 AM (EST)] - Maintenance complete and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, June 11th, 2021

DCX Server Maintenance - Multiple Instances

Agilent Site Reliability Engineers and Network Engineers will be making updates on the DCX environment hosting the following Agilent databases, at the following times:

Friday June 11th at 5 PM (UTC)

  • iLab Australia

Saturday June 12th at 12 AM (UTC)

  • iLab Europe

Saturday June 12th at 7 AM (UTC)

  • iLab Canada
  • iLab Stanford instance
  • iLab Status Page instance
  • iLab Content Management instance
  • iLab ERP Integration File instance
  • Agilent CrossLab Connect Portal

Each maintenance is planned for 2 hours and during this time, some content and sites may not be available. iLab content can include image logos, images in descriptions, linked documents and status site.

[Saturday June 12th; 11:10 AM (UTC)] - All maintenances have been completed and sites are operational.

Please contact iLab Support at ilab-support@agilent.com, for any questions or concerns regarding the iLab software.

Please contact CrossLab Support crosslab.support@agilent.com, for any questions or concerning the CrossLab Connect Portal.

Thursday, June 10th, 2021

No incidents reported

Wednesday, June 9th, 2021

No incidents reported

Tuesday, June 8th, 2021

No incidents reported

Monday, June 7th, 2021

No incidents reported

Sunday, June 6th, 2021

No incidents reported

Saturday, June 5th, 2021

No incidents reported

Friday, June 4th, 2021

No incidents reported

Thursday, June 3rd, 2021

No incidents reported

Wednesday, June 2nd, 2021

No incidents reported

Tuesday, June 1st, 2021

No incidents reported

Monday, May 31st, 2021

No incidents reported

Sunday, May 30th, 2021

No incidents reported

Saturday, May 29th, 2021

iLab U.S. Server - General Maintenance

On Saturday May 29th, 2021, at 2:00 AM (EST), Agilent Site Reliability Engineers and Network Service Provider will be performing routine maintenance on the following nodes in the iLab U.S. server:

  • iLab General US instance
  • iLab DFCI instance

Maintenance is planned for 3 hours and during this time, no more than 10 minutes of downtime is expected.

[Saturday May 29th; 5:00 AM (EST)] - Maintenance complete and all sites operational.

Contact ilab-support@agilent.com for any questions or concerns regarding iLab Software.

iLab Vulnerability Patch – Multiple Servers

On Saturday May 29th, 2021 at 6 AM (UTC), Agilent Site Reliability Engineers will be conducting a vulnerability patch on the following servers:

  • iLab Canada
  • iLab Europe
  • iLab Content Management
  • Agilent Status Page

Maintenance is planned for 1 hour and during this time, no more than 10 minutes of site downtime is expected.

[Saturday May 29th; 6:30 AM (UTC)] - Maintenance complete and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, May 28th, 2021

iLab US Emergency Maintenance

On Friday May 28th, 2021 at 11 PM (EST), Agilent Site Reliability Engineers will be enabling the Backup Database on the following iLab nodes:

  • iLab Primary US instance
  • iLab DFCI instance

Maintenance is planned for 2 hours and during this time, access to all US sites, except Stanford, will be unavailable.

[Saturday May 29th; 1:00 AM (EST)] - Maintenance complete and all sites operational.

Please contact iLab Support at ilab-support@agilent.com, with any questions or concerns.

Thursday, May 27th, 2021

No incidents reported

Wednesday, May 26th, 2021

No incidents reported

Tuesday, May 25th, 2021

No incidents reported