All Systems Operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, OpenLab Sync, Crosslab Portal, Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

CrossLab Connect Operational
Asset Monitoring Operational
CrossLab Connect Application Operational
iLab Operational
iLab Australia Operational
iLab Australia API Operational
iLab Canada Operational
iLab Canada API Operational
iLab DFCI Operational
iLab DFCI API Operational
iLab Europe Operational
iLab Europe API Operational
iLab Stanford Operational
iLab Stanford API Operational
iLab US API Operational
iLab US Primary Operational
Seahorse Analytics Operational
Seahorse Analytics Operational
OpenLab Sync Operational
OpenLab Sync Canada Operational
OpenLab Sync Europe (Frankfurt) Operational
OpenLab Sync Europe (London) Operational
OpenLab Sync North America Operational
OpenLab Sync Singapore Operational
OpenLab Sync Sydney Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Agilent Hosted OpenLab Sync/SLIMS North America & Canada - General maintenance Oct 20, 2026 07:00-10:00 UTC

On Tuesday, October 20, 2026 between 03:00 - 06:00 AM (EDT) we will be performing routine infrastructure security maintenance on the US and Canadian Agilent Hosted OpenLab Sync/SLIMS environments.

Maintenance is planned for 3 hours and during this time, please take note that users will be experiencing service downtime of no more than 15 minutes.

We apologize in advance for any inconvenience that may be caused.

Time slot:

07:00 - 10:00 (UTC)
09:00 - 12:00 (CEST)
03:00 - 06:00 AM (EDT)

Impacted instances:

*.us.slims.agilent.com
*.mon.slims.agilent.com

Please contact Agilent Support, with any questions or concerns.
Posted on Oct 14, 2026 - 09:37 UTC

Agilent Hosted OpenLab Sync/SLIMS Singapore & Sydney - General Maintenance Oct 20, 2026 11:00-13:00 UTC

On [Day], [Month] [Day-of-Month], [Year] between 19:00 - 21:00 (SGT) we will be performing routine infrastructure security maintenance on the Singapore and Sydney Agilent Hosted OpenLab Sync/SLIMS environments.
Maintenance is planned for 2 hours and during this time, please take note that users will be experiencing service downtime of no more than 15 minutes.
We apologize in advance for any inconvenience that may be caused.

Time slot:

13:00 - 15:00 (CEST)
11:00 - 13:00 (UTC)
19:00 - 21:00 (SGT)
22:00 PM - 00:00 AM (Sydney time)

Impacted instances:
*.sgp.slims.agilent.com
*.syd.slims.agilent.com

Please contact Agilent Support, with any questions or concerns.
Posted on Oct 14, 2026 - 09:37 UTC

Agilent Hosted OpenLab Sync/SLIMS Europe (Frankfurt & London) - General Maintenance Oct 21, 2026 06:30-09:00 UTC

On Wednesday, October 21, 2026 between 06:30 - 09:00 (CEST) we will be performing routine infrastructure security maintenance on the EU Agilent Hosted OpenLab Sync/SLIMS environments.
Maintenance is planned for 2.5 hours and during this time, please take note that users will be experiencing service downtime of no more than 15 minutes.
We apologize in advance for any inconvenience that may be caused.

Time slot:

06:30 - 09:00 (CEST)
04:30 - 07:00 (UTC)

Impacted instances:
*.fra.slims.agilent.com
*.cloud.eu.genohm.com
*.ldn.slims.agilent.com
*.private..ldn.slims.agilent.com

Please contact Agilent Support, with any questions or concerns.
Posted on Oct 14, 2026 - 09:35 UTC

Oct 14, 2026

No incidents reported today.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

iLab Routine maintenance
Completed - The scheduled maintenance has been completed.
Oct 10, 05:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 04:31 UTC
Scheduled - On Saturday October 10, 2026 at 04:30 UTC, routine maintenance has been scheduled for the following iLab server instances:

- iLab Australia
- iLab Australia API
- iLab Canada
- iLab Canada API
- iLab DFCI
- iLab DFCI API
- iLab Europe
- iLab Europe API
- iLab Stanford
- iLab Stanford API
- iLab US API
- iLab US Primary

Maintenance is planned for 1 hour. During this time, users may experience server downtime of no more than 15 minutes.

We apologize for any inconvenience this may cause and appreciate your patience while the maintenance is completed.

Please contact Agilent iLab Support at ilabsupport@agilent.com with any questions or concerns.
Oct 6, 00:00 UTC
CrossLab Connect Routine maintenance
Completed - The scheduled maintenance has been completed.
Oct 10, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 04:31 UTC
Scheduled - On Saturday October 10, 2026 at 04:30 UTC, routine maintenance has been scheduled for the following CrossLab Connect Application server instances:

- CrossLab Connect Application

Maintenance is planned for 1 hour. During this time, users may experience server downtime of no more than 30 minutes.

We apologize for any inconvenience this may cause and appreciate your patience while the maintenance is completed.

Please contact Agilent CrossLab Connect Support at crosslab.support@agilent.com with any questions or concerns.
Oct 6, 20:30 UTC
CrossLab Connect Routine maintenance
Completed - The scheduled maintenance has been completed.
Oct 10, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 04:30 UTC
Scheduled - On Saturday October 10, 2026 at 04:30 UTC, routine maintenance has been scheduled for the following Asset Monitoring server instances:

- Asset Monitoring

Maintenance is planned for 1 hour. During this time, users may experience server downtime of no more than 15 minutes.

We apologize for any inconvenience this may cause and appreciate your patience while the maintenance is completed.

Please contact Agilent CrossLab Connect Support at crosslab.support@agilent.com with any questions or concerns.
Oct 6, 20:30 UTC

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

iLab Australia Degraded Performance
Resolved - This incident has been resolved.
Oct 5, 13:02 UTC
Update - We are continuing to monitor for any further issues.
Oct 5, 09:46 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 5, 09:44 UTC
Identified - We are aware of an issue affecting iLab Australia that is preventing users from accessing the iLab Australia site.

Our technical teams have identified the issue and working to restore service as quickly as possible.

We apologize for the disruption and appreciate your patience while we work to resolve this issue. We will provide further updates as additional information becomes available.

If you have any questions or concerns, please contact Agilent iLab Support at ilabsupport@agilent.com.
Oct 5, 09:00 UTC
Investigating - We are investigating reports of degraded performance affecting iLab Australia. Some users may experience slower-than-normal response times.

Our technical teams are actively investigating the issue. We will provide another update as additional information becomes available.

Please contact the Agilent iLab Support at ilabsupport@agilent.com, with any questions or concerns.
Oct 5, 06:29 UTC

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

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