All Systems Operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, SLIMS, Crosslab Portal, Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

CrossLab Connect Operational
Asset Monitoring Operational
CrossLab Connect Application Operational
iLab Operational
iLab Australia Operational
iLab Australia API Operational
iLab Canada Operational
iLab Canada API Operational
iLab DFCI Operational
iLab DFCI API Operational
iLab Europe Operational
iLab Europe API Operational
iLab Stanford Operational
iLab Stanford API Operational
iLab US API Operational
iLab US Primary Operational
Seahorse Analytics Operational
Seahorse Analytics Operational
SLIMS Operational
SLIMS Canada Operational
SLIMS Europe (Frankfurt) Operational
SLIMS Europe (London) Operational
SLIMS North America Operational
SLIMS Singapore Operational
SLIMS Sydney Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

CrossLab Connect Server Upgrade Maintenance Jun 7, 2026 04:00-05:00 UTC

On Sunday, June 7, 2026, at 04:00 AM (UTC), extended maintenance has been scheduled for the following CrossLab Connect server:

- CrossLab Connect
- Asset Monitoring

Maintenance is required to support a Windows Server upgrade for the CrossLab Connect Data Warehouse (CLC DW). The maintenance window is scheduled to run until 9:00 AM (AEST) on Monday, June 8, 2026.

During this planned maintenance window, please be aware of the following:
- CrossLab Asset Monitoring application will not receive data updates
This does not result in data loss, but rather a temporary delay in data availability
- Following services will be unavailable:
Entitlement Tool
Asset Data Explorer
Canary Alerts Service

Backend activities will include database and job management (start/stop/enable) as part of the upgrade process.

We apologize in advance for any inconvenience this may cause and appreciate your understanding as we complete these necessary infrastructure improvements.

Please contact Agilent CrossLab Connect Support at crosslab.support@agilent.com with any questions or concerns.
Posted on May 29, 2026 - 14:06 UTC
Jun 7, 2026

No incidents reported today.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026
SLIMS Cloud Europe (Frankfurt & London) - General Maintenance
Completed - The scheduled maintenance has been completed.
Jun 3, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 04:30 UTC
Scheduled - On Wednesday, June 3, 2026 between 06:30 - 09:00 (CEST) we will be performing routine infrastructure security maintenance on the EU Agilent Hosted SLIMS environments.
Maintenance is planned for 2,5 hours and during this time, please take note that users will be experiencing service downtime of no more than 15 minutes.
We apologize in advance for any inconvenience that may be caused.

Time slot:

06:30 - 09:00 (CEST)
04:30 - 07:00 (UTC)

Impacted instances:
*.fra.slims.agilent.com
*.cloud.eu.genohm.com
*.ldn.slims.agilent.com
*.private..ldn.slims.agilent.com

Please contact Agilent Support, with any questions or concerns.
May 29, 07:31 UTC
Jun 2, 2026
SLIMS Cloud Singapore & Sydney - General Maintenance
Completed - The scheduled maintenance has been completed.
Jun 2, 13:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 11:15 UTC
Scheduled - On Tuesday, June 2, 2026 between 19:00 - 21:00 (SGT) we will be performing routine infrastructure security maintenance on the Singapore and Sydney Agilent Hosted SLIMS environments.
Maintenance is planned for 2 hours and during this time, please take note that users will be experiencing service downtime of no more than 15 minutes.
We apologize in advance for any inconvenience that may be caused.

Time slot:

13:00 - 15:00 (CEST)
11:00 - 13:00 (UTC)
19:00 - 21:00 (SGT)
22:00 PM - 00:00 AM (Sydney time)

Impacted instances:
*.sgp.slims.agilent.com
*.syd.slims.agilent.com

Please contact Agilent Support, with any questions or concerns.
May 29, 07:35 UTC
SLIMS Cloud North America & Canada - General maintenance
Completed - The scheduled maintenance has been completed.
Jun 2, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 07:00 UTC
Scheduled - On Tuesday, June 2nd, 2026 between 03:00 - 06:00 AM (EDT) we will be performing routine infrastructure security maintenance on the US and Canadian Agilent Hosted SLIMS environments.

Maintenance is planned for 3 hours and during this time, please take note that users will be experiencing service downtime of no more than 15 minutes.

We apologize in advance for any inconvenience that may be caused.

Time slot:

07:00 - 10:00 (UTC)
09:00 - 12:00 (CEST)
03:00 - 06:00 AM (EDT)

Impacted instances:

*.us.slims.agilent.com
*.mon.slims.agilent.com

Please contact Agilent Support, with any questions or concerns.
May 29, 07:27 UTC
Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

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