All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, SLIMS, Crosslab Portal and Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

Active Incidents




Past Incidents

Wednesday, September 27th, 2023

No incidents reported

Tuesday, September 26th, 2023

No incidents reported

Monday, September 25th, 2023

No incidents reported

Sunday, September 24th, 2023

No incidents reported

Saturday, September 23rd, 2023

iLab Stanford Server Migration

On Saturday September 23, 2023 at 5:00 AM (UTC), Agilent Site Reliability Engineers will be migrating the following iLab instances from Active-Active Failover to Active-Passive Failover for the following instances:

  • iLab Stanford

Maintenance is planned for 2 hours and during this time, no more than 30 minutes of downtime is expected. We apologize in advance for any inconvenience that may be caused.

[Saturday September 23, 2023 at 7:00 AM (UTC)] - Migration is completed and site is operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab Routine Maintenance - All Instances

On Saturday September 23rd, 2023 at 4:30 AM (UTC), Agilent Site Reliability Engineers and Network Engineers will be upgrading the following iLab server instances:

  • iLab Primary US, including API
  • iLab Stanford, including API
  • iLab Canada, including API
  • iLab Europe, including API
  • iLab Australia, including API
  • iLab DFCI
  • Agilent Status Page
  • iLab Content Management
  • iLab Catalog Database

Maintenance is planned for 2 hours and during this time, no more than 15 minutes of downtime is expected.

[Saturday September 23rd, 2023 at 6:30 AM (UTC)] - Maintenance completed and site is operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, September 22nd, 2023

No incidents reported

Thursday, September 21st, 2023

No incidents reported

Wednesday, September 20th, 2023

No incidents reported

Tuesday, September 19th, 2023

No incidents reported

Monday, September 18th, 2023

CrossLab CrossLab Connect (CLC) Service Request Submission Failure

Users of the CrossLab Connect software application are currently unable to submit service requests within the site. Agilent Engineers are aware of the issue and working towards a fix as soon as possible.

[Monday September 18th; 1:00 PM (UTC)] - Agilent Technical Teams have identified issue with Service Request submissions and are investigating.

[Monday September 18th; 7:00 PM (UTC)] - Agilent Engineers have identified cause and are working to implement a fix.

[Monday September 18th; 11:00 PM (UTC)] - Issue has been resolved and users are able to submit Service Requests through the application now.

Please contact CrossLab Connect Support at crosslab.connect@agilent.com, with any questions or concerns.

Sunday, September 17th, 2023

iLab Primary U.S. Server - Disk Space Increase

On Sunday September 17th, 2023 at 12:30 PM (UTC), Agilent Site Reliability Engineers and Network Engineers will be increasing the root disk space within the iLab Primary U.S. Server.

Maintenance is planned for 15 minutes and during this time, no more than 5 minutes of downtime is expected.

[Sunday September 17th, 2023 at 12:45 PM (UTC)] - Maintenance completed and site is operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Saturday, September 16th, 2023

No incidents reported

Friday, September 15th, 2023

No incidents reported

Thursday, September 14th, 2023

No incidents reported

Wednesday, September 13th, 2023

No incidents reported

Tuesday, September 12th, 2023

No incidents reported

Monday, September 11th, 2023

No incidents reported

Sunday, September 10th, 2023

iLab Catalog Database Server Migration

On Sunday September 10th, 2023 at 4:30 AM (UTC), Agilent Site Reliability Engineers will be migrating the iLab Catalog Database onto a more secure server instance.

Maintenance is planned for 15 minutes and during this time, no more than 10 minutes of downtime is expected. We apologize in advance for any inconvenience that may be caused.

[Sunday September 10th, 2023 at 4:45 AM (UTC)] - Migration completed and site is operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Saturday, September 9th, 2023

iLab Routine Maintenance - All Instances

On Saturday September 9, 2023 at 4:30 AM (UTC), Agilent Site Reliability Engineers and Network Engineers will be upgrading the following iLab server instances:

  • iLab Primary US, including API
  • iLab Stanford, including API
  • iLab Canada, including API
  • iLab Europe, including API
  • iLab Australia, including API
  • iLab DFCI
  • Agilent Status Page
  • iLab Content Management
  • iLab Catalog Database

Maintenance is planned for 2 hours and during this time, no more than 15 minutes of downtime is expected.

[Saturday September 9, 2023 at 6:30 AM (UTC)] - Maintenance completed and sites are operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, September 8th, 2023

No incidents reported

Thursday, September 7th, 2023

No incidents reported

Wednesday, September 6th, 2023

No incidents reported

Tuesday, September 5th, 2023

No incidents reported

Monday, September 4th, 2023

No incidents reported

Sunday, September 3rd, 2023

No incidents reported

Saturday, September 2nd, 2023

No incidents reported

Friday, September 1st, 2023

No incidents reported

Thursday, August 31st, 2023

No incidents reported

Wednesday, August 30th, 2023

No incidents reported

Tuesday, August 29th, 2023

CrossLab CrossLab Connect General Maintenance

On Tuesday, 29th August 2023 at 8:30 AM (UTC), Agilent Site Reliability Engineers will be performing a maintenance on the CrossLab Connect Service Management server.

Maintenance is scheduled for 30 minutes and during this time, no more than 10 minutes of downtime is expected.

[Tuesday August 29th; 9:30 AM (UTC)] - Maintenance complete and site is operational.

Please contact CLC Support at crosslab.support@agilent.com, with any questions or concerns.