All Systems Operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, OpenLab Sync, Crosslab Portal, Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

CrossLab Connect Operational
Asset Monitoring Operational
CrossLab Connect Application Operational
iLab Operational
iLab Australia Operational
iLab Australia API Operational
iLab Canada Operational
iLab Canada API Operational
iLab DFCI Operational
iLab DFCI API Operational
iLab Europe Operational
iLab Europe API Operational
iLab Stanford Operational
iLab Stanford API Operational
iLab US API Operational
iLab US Primary Operational
Seahorse Analytics Operational
Seahorse Analytics Operational
OpenLab Sync Operational
OpenLab Sync Canada Operational
OpenLab Sync Europe (Frankfurt) Operational
OpenLab Sync Europe (London) Operational
OpenLab Sync North America Operational
OpenLab Sync Singapore Operational
OpenLab Sync Sydney Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Sep 2, 2026

No incidents reported today.

Sep 1, 2026
iLab Degraded Performance and Intermittent Login Issues
Resolved - The issue causing degraded iLab performance and intermittent login redirects has been resolved. Application performance and authentication workflows have been validated and are operating normally.

We appreciate your patience while our teams investigated and corrected the issue.
Sep 1, 18:04 UTC
Monitoring - A corrective action has been implemented to address the iLab performance and intermittent login issues. Initial validation indicates that application response times and login behavior have improved.

Our technical teams are continuing to monitor the environment and validate key workflows before the incident is considered resolved.
Sep 1, 16:30 UTC
Identified - The cause of the iLab performance and login issues has been identified as a recent application change affecting user authentication. Our technical teams are implementing a corrective action.

Some users may continue to experience slow response times or unexpected login redirects while remediation is in progress. We will provide another update once the corrective action has been applied.
Sep 1, 16:28 UTC
Investigating - We are investigating reports of degraded performance affecting iLab. Some users may experience slower-than-normal response times or may be redirected to the login page while navigating the application.

Our technical teams are actively investigating the issue. We will provide another update as additional information becomes available.

Please contact iLab Support at ilabsupport@agilent.com, with any questions or concerns.
Sep 1, 15:50 UTC
Seahorse Analytics Critical Vulnerability Remediation
Completed - The scheduled maintenance has been completed.
Sep 1, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 10:00 UTC
Scheduled - On Tuesday September 01, 2026 at 10:00 UTC, critical vulnerability remediation has been scheduled for the following Seahorse Analytics server instance:

- Seahorse Analytics

The remediation activity is planned for 1 hour. During this time, users may experience service interruption or downtime of no more than 30 minutes.

This maintenance is being performed to address a critical security vulnerability and help ensure the continued security and reliability of the service.

We apologize for any inconvenience this may cause and appreciate your patience while the remediation is completed.

Please contact Agilent Seahorse Analytics Support at seahorse.support@agilent.com with any questions or concerns.
Aug 31, 12:30 UTC
Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026
Agilent Hosted OpenLab Sync/SLIMS Singapore & Sydney - General Maintenance
Completed - The scheduled maintenance has been completed.
Aug 26, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 11:00 UTC
Scheduled - On Wednesday, August 26, 2026 between 19:00 - 21:00 (SGT) we will be performing routine infrastructure security maintenance on the Singapore and Sydney Agilent Hosted OpenLab Sync/SLIMS environments.
Maintenance is planned for 2 hours and during this time, please take note that users will be experiencing service downtime of no more than 15 minutes.
We apologize in advance for any inconvenience that may be caused.

Time slot:

13:00 - 15:00 (CEST)
11:00 - 13:00 (UTC)
19:00 - 21:00 (SGT)
22:00 PM - 00:00 AM (Sydney time)

Impacted instances:
*.sgp.slims.agilent.com
*.syd.slims.agilent.com

Please contact Agilent Support, with any questions or concerns.
Aug 20, 12:40 UTC
Agilent Hosted OpenLab Sync/SLIMS North America & Canada - General maintenance
Completed - The scheduled maintenance has been completed.
Aug 26, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 07:00 UTC
Scheduled - On Wednesday, August 26, 2026 between 03:00 - 06:00 AM (EDT) we will be performing routine infrastructure security maintenance on the US and Canadian Agilent Hosted OpenLab Sync/SLIMS environments.

Maintenance is planned for 3 hours and during this time, please take note that users will be experiencing service downtime of no more than 15 minutes.

We apologize in advance for any inconvenience that may be caused.

Time slot:

07:00 - 10:00 (UTC)
09:00 - 12:00 (CEST)
03:00 - 06:00 AM (EDT)

Impacted instances:

*.us.slims.agilent.com
*.mon.slims.agilent.com

Please contact Agilent Support, with any questions or concerns.
Aug 20, 12:36 UTC
Aug 25, 2026
Agilent Hosted OpenLab Sync/SLIMS Europe (Frankfurt & London) - General Maintenance
Completed - The scheduled maintenance has been completed.
Aug 25, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 04:30 UTC
Scheduled - On Tuesday, August 25, 2026 between 06:30 - 09:00 (CEST) we will be performing routine infrastructure security maintenance on the EU Agilent Hosted OpenLab Sync/SLIMS environments.
Maintenance is planned for 2.5 hours and during this time, please take note that users will be experiencing service downtime of no more than 15 minutes.
We apologize in advance for any inconvenience that may be caused.

Time slot:

06:30 - 09:00 (CEST)
04:30 - 07:00 (UTC)

Impacted instances:
*.fra.slims.agilent.com
*.cloud.eu.genohm.com
*.ldn.slims.agilent.com
*.private..ldn.slims.agilent.com

Please contact Agilent Support, with any questions or concerns.
Aug 20, 12:33 UTC
Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026
Seahorse Routine Maintenance
Completed - The scheduled maintenance has been completed.
Aug 22, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 05:00 UTC
Scheduled - On Saturday August 22, 2026 at 05:00AM (UTC), routine maintenance has been scheduled for the Seahorse Analytics platform:

- Seahorse Analytics

Maintenance is planned for 1 hour and during this time, please take note that users will be experiencing server downtime of no more than 30 minutes.

We apologize in advance for any inconvenience that may be caused.

Please contact Agilent Seahorse Analytics Support at seahorse.support@agilent.com, with any questions or concerns.
Aug 18, 05:39 UTC
iLab Routine Maintenance
Completed - The scheduled maintenance has been completed.
Aug 22, 05:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 04:31 UTC
Scheduled - On Saturday August 22, 2026 at 04:30AM (UTC), routine maintenance has been scheduled for the following iLab server instances:

- iLab Australia
- iLab Australia API
- iLab Canada
- iLab Canada API
- iLab DFCI
- iLab DFCI API
- iLab Europe
- iLab Europe API
- iLab Stanford
- iLab Stanford API
- iLab US API
- iLab US Primary

Maintenance is planned for 1 hour and during this time, please take note that users will be experiencing server downtime of no more than 15 minutes.

We apologize in advance for any inconvenience that may be caused.

Please contact Agilent iLab Support at ilabsupport@agilent.com, with any questions or concerns.
Aug 18, 05:39 UTC
CrossLab Connect Routine Maintenance
Completed - The scheduled maintenance has been completed.
Aug 22, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 04:30 UTC
Scheduled - On Saturday August 22, 2026 at 04:30AM (UTC), routine maintenance has been scheduled for the Asset Monitoring server instances:

- Asset Monitoring

Maintenance is planned for 1 hour and during this time, please take note that users will be experiencing server downtime of no more than 15 minutes.

We apologize in advance for any inconvenience that may be caused.

Please contact Agilent CrossLab Connect Support at crosslab.support@agilent.com, with any questions or concerns.
Aug 18, 05:39 UTC
Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

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