All Systems Operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, SLIMS, Crosslab Portal, Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

CrossLab Connect Operational
Asset Monitoring ? Operational
CrossLab Connect Application ? Operational
iLab Operational
iLab Australia ? Operational
iLab Australia API ? Operational
iLab Canada ? Operational
iLab Canada API ? Operational
iLab DFCI ? Operational
iLab DFCI API ? Operational
iLab Europe ? Operational
iLab Europe API ? Operational
iLab Stanford ? Operational
iLab Stanford API ? Operational
iLab US API ? Operational
iLab US Primary ? Operational
Seahorse Analytics Operational
Seahorse Analytics ? Operational
SLIMS Operational
SLIMS Canada Operational
SLIMS Europe (Frankfurt) Operational
SLIMS Europe (London) Operational
SLIMS North America Operational
SLIMS Singapore Operational
SLIMS Sydney Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

iLab Routine Maintenance - Multiple Instances Oct 25, 2025 04:30-05:30 UTC

On Saturday October 25, 2025 at 4:30AM (UTC), routine maintenance has been scheduled for the following iLab server instances and API:

- iLab Primary U.S.
- iLab Stanford
- iLab Canada
- iLab Europe
- iLab Australia
- iLab DFCI
- iLab Content Management
- iLab Catalog Database

Maintenance is planned for 1 hour and during this time, please take note that users will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Please contact Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.
Posted on Oct 21, 2025 - 03:44 UTC

CrossLab Connect Routine Maintenance Oct 25, 2025 04:30-05:30 UTC

On Saturday October 25, 2025, at 4:30AM (UTC), routine maintenance has been scheduled for the following CrossLab Connect server instance:

- Asset Monitoring


Maintenance is planned for 1 hours and during this time, please take note that users will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.


Please contact Agilent CrossLab Connect Support at crosslab.support@agilent.com, with any questions or concerns
Posted on Oct 21, 2025 - 16:49 UTC
Oct 23, 2025

No incidents reported today.

Oct 22, 2025

No incidents reported.

Oct 21, 2025
Service Advisory: iLab & CrossLab Connect
Resolved - The incident is resolved. All sites are working as expected.
Oct 21, 03:40 UTC
Update - AWS has reported that the recent infrastructure outage is now resolved. Our Agilent applications, including iLab and CrossLab Connect, continue to recover across all impacted regions. We are seeing ongoing improvements and will actively monitor our systems to ensure full stabilization.
Oct 20, 20:06 UTC
Update - AWS Outage Impact Expanded to North America, including Canada.
Oct 20, 17:40 UTC
Update - AWS Outage Impact Expanded to All US Regions
Oct 20, 17:30 UTC
Update - We are continuing to monitor for any further issues.
Oct 20, 17:00 UTC
Monitoring - Users may be experiencing slowness or temporary site outages due to ongoing AWS infrastructure issues today. We are actively monitoring the situation.

You can track AWS progress and updates here: AWS Health

Services should stabilize once AWS resolves the incident. Thank you for your patience.

For any questions regarding an application, you can contact iLab Support at ilab-support@agilent.com or CrossLab Connect/ Asset Monitoring Support at crosslab.support@agilent.com.
Oct 20, 16:11 UTC
Oct 20, 2025
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025
SLIMS Cloud Europe (Frankfurt & London) - General Maintenance
Completed - The scheduled maintenance has been completed.
Oct 14, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 17:00 UTC
Scheduled - On Wednesday, October 8, 2025 between 19:00 - 21:00 (CEST) we will be performing routine infrastructure security maintenance on the EU Agilent Hosted SLIMS environments.
Maintenance is planned for 2 hours and during this time, please take note that users will be experiencing service downtime of no more than 15 minutes.
We apologize in advance for any inconvenience that may be caused.

Time slot:

19:00 - 21:00 (CEST)
17:00 - 19:00 (UTC)

Impacted instances:
*.fra.slims.agilent.com
*.cloud.eu.genohm.com
*.ldn.slims.agilent.com
*.private..ldn.slims.agilent.com

Please contact your Agilent SLIMS project lead, with any questions or concerns.
Oct 7, 07:40 UTC
Oct 13, 2025

No incidents reported.

Oct 12, 2025
CrossLab Connect Routine Maintenance
Completed - The scheduled maintenance has been completed.
Oct 12, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 04:30 UTC
Scheduled - On Sunday October 12, 2025, at 4:30AM (UTC), routine maintenance has been scheduled for the following CrossLab Connect server instance:

- Asset Monitoring


Maintenance is planned for 2 hours and during this time, please take note that users will be experiencing server downtime for the 2 hours duration. We apologize in advance for any inconvenience that may be caused.


Please contact Agilent CrossLab Connect Support at crosslab.support@agilent.com, with any questions or concerns.
Oct 10, 12:55 UTC
Oct 11, 2025
CrossLab Connect Routine Maintenance
Completed - The scheduled maintenance has been completed.
Oct 11, 05:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 04:30 UTC
Scheduled - On Saturday October 11, 2025, at 4:30AM (UTC), routine maintenance has been scheduled for the following CrossLab Connect server instance:

- Asset Monitoring


Maintenance is planned for 1 hours and during this time, please take note that users will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.


Please contact Agilent CrossLab Connect Support at crosslab.support@agilent.com, with any questions or concerns.
Oct 8, 12:17 UTC
iLab Routine Maintenance - Multiple Instances
Completed - The scheduled maintenance has been completed.
Oct 11, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 04:31 UTC
Scheduled - On Saturday October 11, 2025 at 4:30AM (UTC), routine maintenance has been scheduled for the following iLab server instances and API:

- iLab Primary U.S.
- iLab Stanford
- iLab Canada
- iLab Europe
- iLab Australia
- iLab DFCI
- iLab Content Management
- iLab Catalog Database

Maintenance is planned for 1 hour and during this time, please take note that users will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Please contact Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.
Oct 6, 01:06 UTC
Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

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