SLIMS Cloud Singapore & Sydney - General Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 03, 2024 - 11:00 UTC
Scheduled - On Thursday, October 3rd, 2024 between 19:00 - 22:00 (SGT) we will be performing routine infrastructure security maintenance on the Singapore and Sydney Agilent Hosted SLIMS environments.

Maintenance is planned for 3 hours and during this time, please take note that users will be experiencing service downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Time slot:

11:00 - 14:00 (UTC)
13:00 - 16:00 (CEST)
19:00 - 22:00 (SGT)
21:00 - 00:00 (Sydney time)

Impacted instances:
*.sgp.slims.agilent.com
*.syd.slims.agilent.com

Please contact your Agilent SLIMS project lead, with any questions or concerns.
Oct 3, 2024 11:00-14:00 UTC

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, SLIMS, Crosslab Portal, Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

CrossLab Connect Operational
CrossLab Connect Application ? Operational
iLab Operational
iLab Australia ? Operational
iLab Australia API ? Operational
iLab Canada ? Operational
iLab Canada API ? Operational
iLab DFCI ? Operational
iLab DFCI API ? Operational
iLab Europe ? Operational
iLab Europe API ? Operational
iLab Stanford ? Operational
iLab Stanford API ? Operational
iLab US API ? Operational
iLab US Primary ? Operational
Seahorse Analytics Operational
Seahorse Analytics ? Operational
SLIMS Under Maintenance
SLIMS Canada Operational
SLIMS Europe (Frankfurt) Operational
SLIMS Europe (London) Operational
SLIMS North America Operational
SLIMS Singapore Under Maintenance
SLIMS Sydney Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 3, 2024
SLIMS Cloud North America & Canada - General maintenance
Completed - The scheduled maintenance has been completed.
Oct 3, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 07:00 UTC
Scheduled - On Thursday, October 3rd, 2024 between 03:00 - 06:00 (EDT) we will be performing routine infrastructure security maintenance on the US and Canadian Agilent Hosted SLIMS environments.

Maintenance is planned for 3 hours and during this time, please take note that users will be experiencing service downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Time slot:

07:00 - 10:00 (UTC)
09:00 - 12:00 (CEST)
03:00 - 06:00 (EDT)

Impacted instances:

*.us.slims.agilent.com
*.mon.slims.agilent.com

Please contact your Agilent SLIMS project lead, with any questions or concerns.
Sep 26, 13:57 UTC
Oct 2, 2024
SLIMS Cloud Europe (Frankfurt & London) - General Maintenance
Completed - The scheduled maintenance has been completed.
Oct 2, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 04:00 UTC
Scheduled - On Wednesday, October 2nd, 2024 between 06:00 - 09:00 (CEST) we will be performing routine infrastructure security maintenance on the EU Agilent Hosted SLIMS environments.

Maintenance is planned for 3 hours and during this time, please take note that users will be experiencing service downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Time slot:

04:00 - 07:00 (UTC)
06:00 - 09:00 (CEST)
00:00 - 03:00 (EDT)

Impacted instances:

*.cloud.eu.genohm.com
*.fra.slims.agilent.com
*.ldn.slims.agilent.com
*.private.customer.ldn.slims.agilent.com

Please contact your Agilent SLIMS project lead, with any questions or concerns.
Sep 26, 13:44 UTC
Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024
iLab Routine Maintenance - Multiple Instances
Completed - The scheduled maintenance has been completed.
Sep 28, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 04:30 UTC
Scheduled - On Saturday September 28th, 2024 at 4:30AM (UTC), routine maintenance has been scheduled for the following iLab server instances and API:

-iLab Primary U.S.
- iLab Stanford
- iLab Canada
- iLab Europe
- iLab Australia
- iLab DFCI
- Agilent Status Page
- iLab Content Management
- iLab Catalog Database

Maintenance is planned for 2 hours and during this time, please take note that user will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Please contact Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.
Sep 20, 02:12 UTC
Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024
iLab Australia Site Outage
Resolved - Site is operational and no issues have been found. We will continue to monitor the site.
Sep 22, 01:15 UTC
Update - Site has been tested and is stable.
Sep 22, 01:00 UTC
Monitoring - On Sunday September 22nd, 2024 at 12:30AM (UTC), a fix has been implemented and we are monitoring the results.
Sep 22, 00:30 UTC
Investigating - On Saturday September 21st, 2024 at 5:49PM (UTC), we identified an issue within the iLab Australia instance, where the site is no longer accessible by users. We have started to investigate the issue and will provide further updates shortly.
Sep 21, 17:49 UTC
Sep 21, 2024
CrossLab Connect Security Patch Network Incident
Resolved - This incident has been resolved.
Sep 21, 06:39 UTC
Update - We are continuing to investigate this issue.
Sep 21, 03:18 UTC
Investigating - On Friday September 20th, 2024 at 8:30PM (UTC), security patching has been scheduled for the CrossLab Connect server instance.

Maintenance is planned for 7 hours and we apologize in advance for any inconvenience that may be caused.

Please contact Agilent CrossLab Support at crosslab.connect@agilent.com, with any questions or concerns.
Sep 20, 20:30 UTC
iLab Security Patch Network Incident - Multiple Instances
Resolved - This incident has been resolved.
Sep 21, 05:55 UTC
Update - We are continuing to investigate this issue.
Sep 21, 03:18 UTC
Investigating - On Friday September 20th, 2024 at 8:30PM (UTC), security patching has been scheduled for the following iLab server instances and API:

-iLab Primary U.S.
- iLab Stanford
- iLab Canada
- iLab Europe
- iLab Australia
- iLab DFCI
- Agilent Status Page
- iLab Content Management
- iLab Catalog Database

Maintenance is planned for 7 hours and we apologize in advance for any inconvenience that may be caused.

Please contact Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.
Sep 20, 20:30 UTC
Sep 20, 2024
CrossLab Connect - Routine Maintenance
Completed - The scheduled maintenance has been completed.
Sep 20, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 06:30 UTC
Scheduled - Friday September 20th, 2024, at 6:30AM - 7:00AM (UTC), a routine maintenance has been scheduled for CrossLab Connect.

This required maintenance has a 30-minute downtime window.
Sep 17, 15:32 UTC
Sep 19, 2024

No incidents reported.

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