All systems are operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, SLIMS, Crosslab Portal and Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

Maintenance
iLab Routine Maintenance - Multiple Instances

On Saturday May 25th, 2024 at 4:30 AM (UTC), routine maintenance has been scheduled for the following iLab server instances and API:

  • iLab Primary U.S.
  • iLab Stanford
  • iLab Canada
  • iLab Europe
  • iLab Australia
  • iLab DFCI
  • Agilent Status Page
  • iLab Content Management
  • iLab Catalog Database

Maintenance is planned for 2 hours and during this time, please take note that user will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Active Incidents




Past Incidents

Wednesday, February 21st, 2024

SLIMS Europe SLIMS Cloud Europe - General Maintenance

On Thursday, February 22, 2024 between 05:00 and 08:00 CET routine maintenance was done on the SLIMS Cloud EU environments.

Please note that you will be experiencing server downtime on your SLIMS Cloud instance during this maintenance window. Your SLIMS Cloud instance will restart during this maintenance window and unavailable for normal operations. We apologize in advance for any inconvenience that may be caused.

Time window:

  • 05:00 - 08:00 CET (Europe)
  • 11:00pm - 02:00am (Toronto)

Please contact your SLIMS project lead, with any questions or concerns.

SLIMS Singapore SLIMS Cloud Singapore - Sydney - General Maintenance

On Wednesday, February 21, 2024 between 14:00 - 16:00 CET routine maintenance was done on the SLIMS Cloud Singapore and Sydney environments.

Please note that you will be experiencing server downtime on your SLIMS Cloud instance during this maintenance window. Your SLIMS Cloud instance will restart during this maintenance window and unavailable for normal operations. We apologize in advance for any inconvenience that may be caused.

Time window:

  • 14:00 - 16:00 CET (Europe)
  • 21:00 - 23:00 (Singapore time)

Please contact your SLIMS project lead, with any questions or concerns.

SLIMS North America SLIMS Cloud North America - General Maintenance

On Wednesday, February 21, 2024 between 02:00 AM - 04:40 AM EST routine maintenance was done on the SLIMS Cloud US environments.

Please note that you will be experiencing server downtime on your SLIMS Cloud instance during this maintenance window. Your SLIMS Cloud instance will restart during this maintenance window and unavailable for normal operations. We apologize in advance for any inconvenience that may be caused.

Time window:

  • 02:00 AM - 04:40 AM EST
  • 08:00 - 10:40 CET (Europe)

Please contact your SLIMS project lead, with any questions or concerns.

Tuesday, February 20th, 2024

No incidents reported

Monday, February 19th, 2024

No incidents reported

Sunday, February 18th, 2024

CrossLab CrossLab Connect PAN OS Upgrade on February 18th, 2024 - Single Server Instances

Sunday February 18th, 2024, Agilent Site Reliability and Network Engineers will carry out the required PAN OS Upgrade for the CrossLab Connect instance with maintenance schedule:

  • CrossLab Connect: 10:00 AM (UTC) to 12:00 PM (UTC)

During this scheduled maintenance, there will be 15 minutes of expected downtime. We apologize in advance for any inconvenience.

[Sunday, February 18th, 2024; 12:00 PM (UTC)] - PAN OS Upgrade Maintenance completed successfully and sites are fully operational.

For questions or concerns please contact Agilent CrossLab Connect Support via crosslab.support@agilent.com.

Saturday, February 17th, 2024

iLab Firewall Upgrade on February 18th, 2024 - Multiple Server Instances

On Sunday February 18th, 2024, Agilent Site Reliability and Network Engineers will be performing PAN OS upgrade for the following iLab server instances with maintenance schedules:

  • iLab Europe: 3:30 AM (UTC) to 5:30 AM (UTC)
  • iLab Canada: 6:00 AM (UTC) to 8:00 AM (UTC)
  • iLab Stanford: 10:00 AM (UTC) to 12:00 PM (UTC)

During this time, 15 minutes of downtime is expected for each instance. We apologize in advance for any inconvenience that may be caused.

[Sunday, February 18th, 2024; 12:00 PM (UTC)] - Maintenance is complete and sites are operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

iLab Firewall Upgrade on February 17th, 2024 - Multiple Server Instances

On Saturday February 17th, 2024, Agilent Site Reliability and Network Engineers will be performing PAN OS upgrade for the following iLab server instances with maintenance schedules:

  • iLab Primary U.S.: 6:00 AM (UTC) to 8:00 AM (UTC)
  • iLab DFCI: 6:00 AM (UTC) to 8:00 AM (UTC)
  • iLab Catalog Database: 6:00 AM (UTC) to 8:00 AM (UTC)
  • iLab ERP: 6:00 AM (UTC) to 8:00 AM (UTC)
  • iLab Australia: 8:00 AM (UTC) to 10:00 AM (UTC)

During this time, 15 minutes of downtime is expected for each instance. We apologize in advance for any inconvenience that may be caused.

[Saturday, February 17th, 2024; 10:00 AM (UTC)] - Maintenance is complete and sites are operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Friday, February 16th, 2024

No incidents reported

Thursday, February 15th, 2024

No incidents reported

Wednesday, February 14th, 2024

No incidents reported

Tuesday, February 13th, 2024

No incidents reported

Monday, February 12th, 2024

CrossLab CrossLab Connect General Maintenance

On Monday12th February, 2024 at 7:30 AM (UTC), Agilent Site Reliability Engineers will be performing a maintenance on the CrossLab Connect Service Management server.

Maintenance is scheduled for 10 minutes and during this time, no more than 30 minutes of downtime is expected.

[Monday February 12th; 8:00 AM (UTC)] - Maintenance complete and site is operational.

Please contact CLC Support at crosslab.support@agilent.com, with any questions or concerns.

Sunday, February 11th, 2024

No incidents reported

Saturday, February 10th, 2024

No incidents reported

Friday, February 9th, 2024

iLab Routine Maintenance - Multiple Instances

On Saturday February 10th, 2024 at 4:30 AM (UTC), Agilent Site Reliability Engineers will be upgrading the following iLab server instances and API:

  • iLab Primary U.S.
  • iLab Stanford
  • iLab Canada
  • iLab Europe
  • iLab Australia
  • iLab DFCI
  • Agilent Status Page
  • iLab Content Management
  • iLab Catalog Database

Maintenance is planned for 1 hour and during this time, no more than 15 minutes of downtime is expected.

[Saturday, February 10; 8:30 AM (UTC)] - Maintenance is complete and sites are operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Thursday, February 8th, 2024

No incidents reported

Wednesday, February 7th, 2024

No incidents reported

Tuesday, February 6th, 2024

No incidents reported

Monday, February 5th, 2024

No incidents reported

Sunday, February 4th, 2024

No incidents reported

Saturday, February 3rd, 2024

No incidents reported

Friday, February 2nd, 2024

No incidents reported

Thursday, February 1st, 2024

No incidents reported

Wednesday, January 31st, 2024

No incidents reported

Tuesday, January 30th, 2024

Seahorse Analytics Seahorse Analytics

On Tuesday January 30, 2024 at 8:00 PM EST, Agilent Site Reliability Engineers will be performing updates and routine maintenance to Agilent Seahorse Analytics. Maintenance is planned for one hour and during this time you will not be able to access the Seahorse Analytics application. We apologize in advance for any inconvenience that may be caused.

[Tuesday January 30, 2024 at 8:00 PM EST] - Maintenance complete and site is operational.

Please contact Agilent Cell Analysis Support at cellanalysis.support@agilent.com with any questions or concerns.

Monday, January 29th, 2024

No incidents reported

Sunday, January 28th, 2024

No incidents reported

Saturday, January 27th, 2024

No incidents reported

Friday, January 26th, 2024

iLab Routine Maintenance - Multiple Instances

On Saturday January 27th, 2024 at 4:30 AM (UTC), Agilent Site Reliability Engineers will be upgrading the following iLab server instances and API:

  • iLab Primary U.S.
  • iLab Stanford
  • iLab Canada
  • iLab Europe
  • iLab Australia
  • iLab DFCI
  • Agilent Status Page
  • iLab Content Management
  • iLab Catalog Database

Maintenance is planned for 1 hour and during this time, no more than 15 minutes of downtime is expected.

[Saturday January 27th, 2024 at 5:30 AM (UTC)] - Maintenance completed and all sites are operational.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

Thursday, January 25th, 2024

No incidents reported

Wednesday, January 24th, 2024

No incidents reported

Tuesday, January 23rd, 2024

No incidents reported