All Systems Operational

About This Site

Welcome! Here you'll find real-time service availability and upcoming maintenance events for four of Agilent’s SaaS products: iLab, SLIMS, Crosslab Portal, Seahorse Analytics. Over time, more Agilent SaaS products will be integrated into this status portal.

CrossLab Connect Operational
CrossLab Connect Application ? Operational
iLab Operational
iLab Australia ? Operational
iLab Australia API ? Operational
iLab Canada ? Operational
iLab Canada API ? Operational
iLab DFCI ? Operational
iLab DFCI API ? Operational
iLab Europe ? Operational
iLab Europe API ? Operational
iLab Stanford ? Operational
iLab Stanford API ? Operational
iLab US API ? Operational
iLab US Primary ? Operational
Seahorse Analytics Operational
Seahorse Analytics ? Operational
SLIMS Operational
SLIMS Canada Operational
SLIMS Europe (Frankfurt) Operational
SLIMS Europe (London) Operational
SLIMS North America Operational
SLIMS Singapore Operational
SLIMS Sydney Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 10, 2024

No incidents reported today.

Nov 9, 2024
iLab Primary U.S. Web Application Maintenance
Completed - The scheduled maintenance has been completed.
Nov 9, 08:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 05:30 UTC
Scheduled - On Saturday November 9th, 2024 at 5:30AM (UTC), web application maintenance has been scheduled for iLab Primary U.S., including iLab U.S. API.

Maintenance is planned for 3 hours and during this time, the iLab platform will be inaccessible or limited in functionality. We apologize in advance for any inconvenience that may be caused.

Please contact the Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.
Nov 4, 01:23 UTC
iLab Routine Maintenance - Multiple Instances
Completed - The scheduled maintenance has been completed.
Nov 9, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 04:30 UTC
Scheduled - On Saturday November 9th, 2024 at 4:30AM (UTC), routine maintenance has been scheduled for the following iLab server instances and API:

-iLab Primary U.S.
- iLab Stanford
- iLab Canada
- iLab Europe
- iLab Australia
- iLab DFCI
- Agilent Status Page
- iLab Content Management
- iLab Catalog Database

Maintenance is planned for 2 hours and during this time, please take note that user will be experiencing server downtime of no more than 15 minutes. We apologize in advance for any inconvenience that may be caused.

Please contact Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.
Nov 4, 01:16 UTC
Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

Nov 5, 2024

No incidents reported.

Nov 4, 2024

No incidents reported.

Nov 3, 2024

No incidents reported.

Nov 2, 2024
iLab US Primary Application Service Issues
Resolved - After 24 hours of monitoring, we are confident that the system is stable and all sites are fully operational.

Thank you for your patience and understanding during this time. If you experience any further issues, please do not hesitate to contact our support team.
Nov 2, 03:24 UTC
Update - We are pleased to inform you that the issue affecting our site has been resolved. Our team has implemented the necessary fixes, and the site is now operating normally.

We will continue to monitor the system closely to ensure ongoing stability and performance.

If you experience any further issues, please do not hesitate to contact our support team.
Nov 1, 02:32 UTC
Monitoring - We previously announced that the current issue was related to our infrastructure. Upon further investigation, we have determined that the issue is isolated and not related to our infrastructure. Our team is treating this with the highest urgency and working diligently to resolve it as quickly as possible. We apologize for any confusion and appreciate your patience and understanding.
Oct 30, 23:45 UTC
Identified - The fix that was implemented did not resolve the issues within the site and our team is still investigating and working on a solution. Thank you for your patience.
Oct 29, 15:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 29, 00:56 UTC
Investigating - We are currently experiencing issues in our data processing infrastructure, that are causing slower performance and may prevent some tasks from being completed within the following iLab instance:

- iLab US Primary

No data has been lost and our team is working diligently to stabilize the site as quickly as possible.

Please contact Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.
Oct 28, 22:20 UTC
Nov 1, 2024
Oct 31, 2024

No incidents reported.

Oct 30, 2024
Oct 29, 2024
Oct 28, 2024
Oct 27, 2024

No incidents reported.

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