iLab US Primary Application Service Issues

Incident Report for Agilent

Resolved

This incident has been resolved.

Posted Jan 15, 2025 - 21:18 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 15, 2025 - 16:55 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 15, 2025 - 15:44 UTC

Update

We are continuing to investigate this issue.

Posted Jan 15, 2025 - 13:46 UTC

Investigating

We are continuing to investigate this issue and are exploring additional solutions to ensure a comprehensive resolution.

Posted Jan 14, 2025 - 23:38 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 14, 2025 - 22:35 UTC

Update

We are continuing to investigate this issue.

Posted Jan 14, 2025 - 19:54 UTC

Investigating

Some users may be experiencing slow processing of tasks in the software. Our team is urgently investigating this issue to find a resolution.

Please contact Agilent iLab Support at ilab-support@agilent.com, with any questions or concerns.

We apologize for any inconvenience and appreciate your patience.

Posted Jan 14, 2025 - 18:55 UTC

This incident affected: iLab (iLab US API, iLab US Primary).